IELTS takes the responsibility of providing test results very seriously.
Results are only withheld in cases where there is strong evidence to suggest that the test takers have not complied with the IELTS regulations. In these cases, we are unable to guarantee that their result is a true reflection of their English language skills. We regret any inconvenience this may cause, but these measures are essential to protect the value of the results for more than two and a half million test takers every year. Hundreds of thousands of people take IELTS in China every year and the number of results which are permanently withheld is a tiny proportion.
We would ask anyone who wishes to contact us in this regard to please send an email to IELTS-security.beijing@britishcouncil.org.cn